PRIVACY POLICY

Effective date: September 5, 2025
Company: FLOCON Contractors LLC ("FLOCON," "we," "us," "our")
Scope: This policy explains how we collect, use, disclose, and protect personal information when you use our website and services in the United States. We primarily serve customers in Florida.

Table of Contents

1. Information We Collect
2. How We Use Information
3. Cookies & Similar Technologies
4. Payments (Stripe)
5. Disclosures & Service Providers
6. Marketing Communications
7. Your Privacy Choices
8. Your State Privacy Rights
9. Data Retention
10. Security
11. Children’s Privacy
12. Geographic Scope
13. Third‑Party Links
14. Changes to this Policy
15. Contact Us
Appendix A: California Notice at Collection
Appendix B: “Do Not Sell/Share” Statement

1. Information We Collect

We collect the following categories of information:

Identifiers & contact details: name, email, phone, billing and project site address.
Commercial information: requested services, project details (e.g., plans, notes, photos), communications, estimates, invoices, and change orders.
Payment information: for online payments we use Stripe; we do not store full card numbers on our servers.
Internet/technical data: IP address, device/browser information, pages visited, time on site, and cookies or similar technologies used by our site platform and analytics tools.
Professional/license documents (as applicable): subcontractor onboarding (e.g., W‑9, COI, trade licenses), permit and Notice of Commencement data when required by law.

We collect information directly from you (forms, emails, calls), automatically via cookies/analytics, and from service providers (e.g., Stripe, Wix) or public sources (e.g., permitting authorities) where appropriate.

2. How We Use Information

To provide and improve our construction services, estimates, project management, and client support.
To process payments and prevent fraud.
To communicate about estimates, change orders, schedules, invoices, and updates.
For site operations, security, and analytics.
For legal and compliance needs (e.g., lien laws, permits, tax records, insurance).

3. Cookies & Similar Technologies

Our site uses cookies/trackers for core functionality, security, analytics, and (if enabled) marketing. You can manage cookies via your browser settings and any in‑site banner we provide. If we implement advertising/retargeting or analytics beyond basic site operations, we will update this section with details and opt‑out links.

4. Payments (Stripe)

Online payments are handled by Stripe. Stripe is certified for PCI DSS. We route card data to Stripe and do not store full card numbers. Your payment information is processed according to Stripe’s privacy and security terms.

5. Disclosures & Service Providers

We share personal information with:

Service providers/processors: e.g., Wix (hosting/analytics), Stripe (payments), email/SMS providers, and other vendors who support our operations under appropriate agreements.
Authorities/others where required by law or to protect rights, users, or the public.
Business transfers in the event of a reorganization.

We do not sell personal information. If we engage in “sharing” or targeted advertising in the future, we will provide required notices and opt‑outs.

6. Marketing Communications

Email: We include clear sender information and an unsubscribe option in marketing emails.
SMS/Calls (if used): We obtain the required consent before sending marketing texts or calls using automated means and honor opt‑out requests.

7. Your Privacy Choices

Cookie controls: Use your browser settings and any in‑site cookie banner.
Marketing opt‑out: Use unsubscribe links in emails or reply STOP to texts.
Browser signals: Where required by law (e.g., certain states), we honor recognized universal opt‑out signals for targeted advertising/sale.

8. Your State Privacy Rights

Depending on your state of residence, you may have rights to access, correct, delete, or obtain a copy of certain personal information, and opt out of targeted advertising or the sale/sharing of personal information.

How to exercise rights: Email privacy@floconcontractors.com (or use our webform) with your state of residence and request. We will verify your identity and respond within applicable timeframes.

9. Data Retention

We retain information as needed to deliver services, comply with legal obligations (e.g., tax, insurance, construction records), resolve disputes, and enforce agreements. Payment records are retained per accounting/tax rules; project documents may be retained for warranty and legal purposes.

10. Security

We use reasonable administrative, technical, and physical safeguards appropriate to our operations (e.g., HTTPS, access controls, vendor due diligence). For online payments we rely on Stripe’s PCI‑compliant environment. No method of transmission or storage is 100% secure.

11. Children’s Privacy

Our website and services are not directed to children under 13 and we do not knowingly collect information from them. If you believe a child provided us information, contact us to delete it.

12. Geographic Scope

We serve customers in the United States (primarily Florida). If you are outside the US, our site and services are intended for US users and are governed by US law.

13. Third‑Party Links

Our site may link to third‑party websites or services (e.g., permitting offices, suppliers). Their privacy practices are separate; review their policies.

14. Changes to this Policy

We may update this policy periodically. Changes are effective when posted with a new “Effective date.”

15. Contact Us

FLOCON Contractors LLC
2826 John Anderson Highway, Flagler Beach, FL 32136
Email: privacy@floconcontractors.com
Phone: 386-227-7712

Appendix A: California Notice at Collection

Privacy Notice at Collection: We collect personal information (name, contact details, project info, and technical data) to provide estimates, manage projects, process payments, secure our site, and comply with law. We do not sell personal information.

Appendix B: “Do Not Sell/Share” Statement

We do not sell personal information and we do not “share” personal information for cross‑context behavioral advertising. If this changes, we will provide required disclosures and opt‑out mechanisms.